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Returns & Exchange Policy

RETURNS POLICY

All sales are final and cannot be cancelled. No Refund or Exchange for change of mind. Due to the special nature of our merchandise, we are not able to accept returns for non-faulty items, items which have been worn, or the tags removed under any circumstances. If for any reason you would like to cancel your order, 50% off the purchase price will be non-refundable. Please be sure of the style, size, colour, and any other specifications before submitting your order.

However, OMT Dress Outlet will be happy to issue a refund if the product ordered is no longer available. Refunds may take up to 14 days for processing.

All products are thoroughly inspected and images of the garment are documented for any manufacturing faults to assure you that you will receive your garments in perfect condition otherwise they will not be sent out.

The return policy only applies under the following conditions: Manufacturing Fault - Exchanges are only available for same STYLE, COLOUR AND SIZE provided that the item has not been worn and the original tags are intact.

  1. It is extremely rare, however, if you have received a faulty item and wish to process an exchange you must submit a request via email to us onemoretimeformalboutique@gmail.com within 24 hours of receiving your order and OMT Dress Outlet will confirm if your request has been authorized. Upon authorizing a return, OMT Dress Outlet will process the exchange and you will be given an authority number to be sent back with the faulty garment. 
  2. The dress must be shipped back within 2 days of receipt of return instructions. After this period the dress will not be accepted for return. All cost associated with shipping/insurance will be at the cost of the customer.
  3. Once received, OMT Dress Outlet will inspect the garment and check for the following: The item must be UNWORN and the original clothing tags must be attached. All original packaging must be included. Item must be in new condition. We will NOT accept a return if it is marked, smells of cigarette smoke, perfume, or any other odors, regardless if the item has been worn or not.
  4. If all conditions are met at the discrection of OMT Dress Outlet we will firstly, attempt to exchange your item for the same Style, Colour and Size. If the item is no longer available from our respective designer warehouse, we will happily offer you a refund. Your refund will be processed within three business days of receiving your returned item. Depending on your bank or credit card company, it may take up to 7 business days for your refund to appear on your account after we process your return.

SALE ITEMS

No Returns, Refunds or Exchanges on Sale Items. These dresses are sold as is, any defects, if any, are part of the dresses being sold at a discounted rate.

GENERAL

OMT Dress Outlet reserves the right to add, modify, or omit any information on our site at anytime without notification.

By ordering from  OMT Dress Outlet, you agree to all terms stated on our website.